Black Diamond Reviews

Ordered ice cleats failed on 3rd outing! Poor grip! Poor retention! Customer service will not return emails. Submitted warranty claim 5 weeks ago! Nothing! Paid $130 for pure garbage! Hill sound cleats on second season $79 no issues! Avoid total scam!

Placed order on 03/10/2021, got order confirmation email.
On 08/10/2012 I check order status on the website...

Order Status: Cancelled - Last Updated: 05/10/2021

They cancelled the order without even sending an email.
I could have waited forever for it to not show up, crappy customer service.

THE KIT I HAVE FROM THEM IS WELL WORTH THE MONEY AND I WOULD SAY THEY ARE ONE OF THE BEST OUT THERE

I purchased a pair of ski poles from this company. The baskets on the poles would not stay on. After two runs, second to find the basket that fell off, they both ended up lost. I contacted the company a couple times, and they have not responded at all. I just want to replace the parts, or do a return. Just an auto generated email stating delay due to the pandemic. OK, a week or two would suffice. 6 weeks, unacceptable. I don't recommend companies that don't stand behind their product. This far in to the pandemic, there is no reason to still be using that as an excuse for poor to no customer service. Buyer beware, if you have an issue, your out of your hard earned money.